Returns & Exchanges

At Nostos Coffee, we want you to love every brew; if your equipment is defective or your coffee beans arrive damaged, we offer a 30-day window for returns and exchanges. Please note that due to the perishable nature of roasted coffee, we cannot accept returns on opened bags unless there is a quality issue.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and a brief explanation of the issue.

• 2.
  Prepare Your Package

  Place the unused equipment or sealed coffee in its original packaging, ensuring it is securely taped for transit.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided by our team and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our roastery receives and inspects your return, we will issue a refund to your original payment method within 5-7 business days.